Shipping policy

Effective Date: March 2026

At Smartchill Air and Home Supplies, we are committed to delivering your appliances and air conditioning products safely and efficiently across South Africa. This policy outlines our shipping process and delivery expectations.

Order Processing

Orders are processed once full payment or deposit confirmation has been received.

Processing times may vary depending on:

  • Product availability

  • Supplier stock availability

  • Delivery location

  • Installation scheduling (if applicable)

Customers will be notified once their order has been processed and prepared for dispatch.

Delivery Areas

Smartchill Air and Home Supplies delivers nationwide within South Africa.

Deliveries may be completed through:

  • Our internal delivery arrangements (for local deliveries), or

  • Trusted courier partners for deliveries outside our local service area.

Delivery availability may vary depending on the customer's location.

Estimated Delivery Timeframes

Estimated delivery times are as follows:

  • Durban and surrounding areas: 1 – 3 business days

  • KwaZulu-Natal region: 2 – 4 business days

  • Other provinces in South Africa: 3 – 7 business days

Please note that delivery timeframes may vary due to courier schedules, supplier availability, or high order volumes.

Delivery Fees

Delivery fees are calculated based on:

  • Delivery location

  • Size and weight of the product

  • Courier service fees

  • Installation requirements (if applicable)

All delivery costs will be clearly communicated in the quotation or invoice before payment is made.

Delivery & Installation (Air Conditioners)

For orders that include air conditioner installation, Smartchill will coordinate installation through approved third-party installers.

Installation services may only be available in selected regions.

Customers will be contacted to schedule a suitable installation date.

Delivery Requirements

To ensure a smooth delivery process, customers must ensure:

  • A correct delivery address is provided

  • Someone is available to receive and sign for the delivery

  • The premises are accessible for delivery

Inspection Upon Delivery

Customers are encouraged to inspect all products upon delivery.

If there are any:

  • Damaged items

  • Missing items

  • Incorrect products

These must be reported within 24 hours of receiving the goods.

Failed Deliveries

If delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect address details

  • Restricted access to the property

Additional redelivery fees may apply.

Ownership of Goods

Ownership of the goods transfers to the customer once full payment has been received and the goods have been successfully delivered, unless otherwise stated in a signed payment agreement.

Contact Us

For delivery queries or updates, please contact:

Smartchill Air and Home Supplies
Email: Hello@smartchillsupplies.co.za
Phone / WhatsApp: 0694825347

Policy Updates

Smartchill Air and Home Supplies reserves the right to update this Shipping Policy at any time. Updated versions will be published on our website.